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9th March 2005, 01:20 PM
| #1 (permalink) |
| Senior Member 700rpm (Idle) Join Date: Nov 2004
Posts: 110
| Advice needed- Incident at Gull One of my friends was at Gull Kingsland and he put the pump nozzle into his tank and let it auto-fill as he went inside to pay, he came back out and got inside his car and started driving (he fully forgot about the pump being inside his car), and heard a crunch so he stopped and realised what he had done, he was approached by some staff on duty and received a lot of verbal abuse, despite this he went inside and left his details, along with an apology, and inspected the nozzle, which had a slight bend in it. The staff said that he most probably would have to pay for it, but if he did have to pay for it he would be contacted within the next week about it. My friend is a full time student who lives without his parents and receives minimal financial aid. A month later Gull sends him a letter saying he has to pay $500 for the nozzle to get fixed (its already been fixed, they are demanding the money now), and he has a month to pay it. Do you think this is reasonable? Im trying to help out as much as i can as recently he has been through several tragedys and this definetly isnt helping. Thanks in advance. |
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9th March 2005, 01:27 PM
| #2 (permalink) |
| Senior Member 4,000rpm (Taxi Drag)  Join Date: Oct 2003
Posts: 815
Location: Auckland | As the user of the device, yes he is ultimately responsible. However these parts are designed to bend/break easilly to not damage the car and the aluminium pipe that goes in would only be around $25 maximum I would have thought. $500 is rediculous, and they should have advised the cost prior to doing the repair. My $0.02
__________________ let me ask you something......do you feel lucky, punk? |
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9th March 2005, 01:33 PM
| #3 (permalink) |
| Senior Member 4,000rpm (Taxi Drag)  Join Date: Oct 2004
Posts: 842
 | I would say that is a stupid cost for a pump!
__________________ My H22A BB6 *SOLD*  http://profiles.nzhondas.com/profile1545.html PM Looking for ITR Offers Please Ajmo Hrvatska |
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9th March 2005, 01:38 PM
| #4 (permalink) |
| Senior Member 6,000rpm (Max Torque)  Join Date: Jan 2002
Posts: 2,203
Location: Palmerston North | The cost would probably be to cover payment of a repair person coming out, sourcing of parts etc etc. $500 still sounds excessive - but I'm guessing it'd take some messing around to do the repair and stick within "safety guidelines" etc... given that its at a petrol station. Nice guy finishes last aye? Might have been better to have just driven off  |
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9th March 2005, 01:39 PM
| #5 (permalink) | |
| Senior Member 700rpm (Idle) Join Date: Nov 2004
Posts: 110
| Quote:
Arent they meant to pump the gas in for you anyway? My friend said he waited for around 15 minutes for someone to come in and pump it, until he realised it was up to him to do it. | |
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9th March 2005, 01:49 PM
| #6 (permalink) | |
| Senior Member 7,000rpm (Peak Power)  Join Date: Jan 2002
Posts: 3,938
Location: Ahipara | Quote:
Anyway sucks for your mate, but I'd put it down to experience - repairs take a suprisingly huge amount of money to get done when it's one large company dealing with another - no doubt they had a team of 5 guys called out to fix the one nozzle. | |
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9th March 2005, 01:59 PM
| #7 (permalink) | ||
| Senior Member 700rpm (Idle) Join Date: Nov 2004
Posts: 110
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9th March 2005, 02:03 PM
| #8 (permalink) |
| Senior Member 7,000rpm (Peak Power)  Join Date: Dec 2003
Posts: 2,841
Location: Outside NZ: United Kingdom | how could he pay for it without hanging up the pump  it doesn't give a cost until this is done does it? or do Gull have budget, dodgy pumps? I thought thats why it beeps at you if left in for too long after filling. |
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9th March 2005, 02:07 PM
| #9 (permalink) |
| Senior Member 4,000rpm (Taxi Drag) Join Date: May 2002
Posts: 634
Location: Auckland | i was filling up petrol about 2 months ago at a BP Station and a girl did exactly that, drove off (accidently without realising of course) and stopped as soon as she heard a crunch. the actual pump snapped off, but even so, she was told it would a maximum of $200.00 to fix. and it was..... Hope it works out for you! 
__________________ aka Fxgtchik I live in my own little world; But it's okay, they know me there  |
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9th March 2005, 02:09 PM
| #10 (permalink) |
| Team NZH: Mod 8,000rpm (B Series Redline!)  Join Date: Sep 2002
Posts: 5,967
Location: Auckland | Perhaps he should do some investigation into the cost to replace / repair a pump nozzel. Also, I know pump hoses are designed with a bit of play at the base (pump end), did that also get damaged? It is unlucky that this happened to the lad  |
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9th March 2005, 02:09 PM
| #11 (permalink) | |
| Senior Member 700rpm (Idle) Join Date: Nov 2004
Posts: 110
| Quote:
They sent me a tax invoice with the letter saying the new nozzle cost $400, and $100 was for labour. | |
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9th March 2005, 02:17 PM
| #14 (permalink) | |||
| Team NZH: Mod 8,000rpm (B Series Redline!) Join Date: Sep 2002
Posts: 5,967
Location: Auckland | Quote:
Quote:
The other common one was petrol caps left behind | |||
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9th March 2005, 02:36 PM
| #15 (permalink) | ||
| Senior Member 7,000rpm (Peak Power) Join Date: Dec 2003
Posts: 2,841
Location: Outside NZ: United Kingdom | Quote:
Seems like a good precaution anyway, would stop retarded people from doing this. | ||
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9th March 2005, 02:48 PM
| #16 (permalink) | |
| Team NZH: Mod 8,000rpm (B Series Redline!) Join Date: Sep 2002
Posts: 5,967
Location: Auckland | Quote:
It was shell I worked at for 2 and a half years (one of the busiest in Auckland at the time), when they first implemented the cash register system they use now  Often, the loud speakers were there to embarass other staff or patronage  | |
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9th March 2005, 02:55 PM
| #17 (permalink) |
| Senior Member 8,000rpm (B Series Redline!)  Join Date: Jan 2002
Posts: 4,668
Location: North Shore City | pfft..i did it once.. the hose on the top is suppsoe to have a safety hatch thingy like it's pulls off preventing the nozzle from screwing up the car. When i drove off and hurt the crunch i only saw the whole hose coming down. no damages to my car whatsoever(accord powa!!!) and yea those mobil workers knew me well coz I've been pumping gas there for like 6-8 everyday. So eventually they laughed and I saw them clip it back on amazingly. 8O |
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9th March 2005, 02:56 PM
| #18 (permalink) |
| Senior Member 7,000rpm (Peak Power)  Join Date: Mar 2004
Posts: 3,323
| which gull station is it, cos if it is one that still has a Woolworths Micro @ Gull then the Station is owned By Progressive enterprises, (which Owns Countdown, Foodtown and woolworths) If it is still woolworths @ gull you may be able to take the problem straight to the head office, but if it isnt then you will have to talk to the Stations owner/manager and explain why he cannot pay for it, i do think that $500 is over the top, but then for one bit of 2m hose and a brass watering thingy for watering the produce is $500, so i wouldnt be surprised, Oh and Also, when i fill up at gull, you cant pay for it before you pull the nossle out, Unless it is After 8pm when you have to pre Pay, (to stop people that Fill And Run)
__________________ dont unDerestimate the power of the D Series SS2000 Register, - - - Turns out common sense aint that common |
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9th March 2005, 03:04 PM
| #19 (permalink) | |
| Senior Member 6,000rpm (Max Torque)  Join Date: Jan 2002
Posts: 2,381
Location: Outside NZ: Other | Quote:
After working in engineering for a few months, getting quotes on various engineering components, $500 does sound similar to what I might expect for such a device. If the nozzle itself was bent, the whole unit would have to be replaced. It's not just a simple valve, it also has the overflow sensors which shuts off the flow, plus it all has to be mega safety because it's used with highly flammable petrol. As for the case at BP, I know the lines are designed to break off near the top for exactly this situation. As that's a part that's designed to be replaced and would be a simple shut off valve I woudle expect that to be cheaper than the pump nozzle. Sounds like your friend was unlucky that the nozzle gave out before the failsafe. As Gull requires you to pump your own gas, I don't see that your friend has any comeback. I'm sure that you can also understand that Gull would want the pump up and running again ASAP, so I'm not surprised that they did that and are now sending him the bill. I hate to be the bearer of bad news, but i think he's going to have to chalk this one down to experience and stump up the cash. Might pay to talk to Gull and see if they'll accept $50 a week or something.
__________________ The internet has so far disproved the theory that a million monkeys sitting at a million typewriters would eventually produce the works of Shakespeare. | |
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9th March 2005, 03:14 PM
| #20 (permalink) |
| Senior Member 6,000rpm (Max Torque)  Join Date: Oct 2003
Posts: 1,984
Location: Porirua | how can you not hang up the pump.....honestly. Maybe its just me but i prefer to pump my own gas anyways, petrol station attendants can be so sloppy. After seeing excess gas squirt down the side of my car on several occassions I decided to take the duty upon myself. Plus sometimes they try and put little stickers on the inside of your petrol flap, if i want advertising ill ask for it. Hmmm back on topic, $500 seems steep. Ask around (maybe even ask at another gull station?) before commiting to paying up. At the end of the day the legal shitstorm you might face trying to get of it will probably cost more than $500 anyway...
__________________ less is more EJ1 |
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9th March 2005, 03:35 PM
| #21 (permalink) |
| Team NZH: Mod 8,000rpm (B Series Redline!)  Join Date: Jun 2003
Posts: 4,742
Location: Tauranga | I always pump my own petrol, and always put the nozzle back before going inside. Pimple faced forecourt attendants have a habit of wacking the nozzle on your petrol flap, chipping the paint or spilling it everywhere, it's like they never learned to pee in a toilet properly I've already had that side of my car resprayed because the petrol had reacted with the paint. I guess it's easy to forget that you've left the pump in, but if your mate had to wait 15mins before he realised that nobody comes out to serve him, I would've thought he would've waited till it'd finished Nethertheless, I'd say he's probably going to have to fork out the $500
__________________ www.speedfactor.co.nz www.slipstreamperformance.co.nz "VTEC, it's like having your foot to the floor, and switching the a/c off at 5800rpm" |
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9th March 2005, 03:37 PM
| #22 (permalink) | |
| Team NZH: Admin 11,000rpm (Spoon B16B!!)  Join Date: Jan 2002
Posts: 9,823
Location: Westport | As far as I know, even if you were in the wrong, the other party can not make any start to repairs unless you've been notified of the price its going to cost before hand, I got off a $3000 bill because they repaired it, then contacted me about it ($3000 for two new primera doors? Did they think I was born yesterday?!) Quote:
At the end of the day he should be able to sort out some sort of payment plan..
__________________ StubbedToe 'A stubbed toe is rarely a serious injury, but the shock of a sharp blow to a sensitive part of the body can really bring tears to your eyes' | |
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9th March 2005, 03:38 PM
| #23 (permalink) |
| Senior Member 5,000rpm (VTEC Power!)  Join Date: Jul 2003
Posts: 1,395
Location: Christchurch | as i work at a servo yes this happens all the dam time, and yes they r costly to fix, and how can u expect it not to b his fault? i mean if the attendant did it and forgot to take it out then yes its his fault, but it was ur mate who forgot to do it so he has to suffer the consequences. he is gonna have to pay, its gonna b a costly reminder to him to always hang up the pump? and u say he just sat in his car for like 15mins waiting for someone to pump his gas? sorry to say but wat is he and old person who is handi-capped? if he can do it himself y would u sit in ur car for 15mins being lazy and not do it urself. sorry but this really pisses me off as i work at a servo and there r so many people who r lazy and just cant b assed getting out to do it themselves |
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9th March 2005, 03:39 PM
| #24 (permalink) | |
| Senior Member 7,000rpm (Peak Power) Join Date: Dec 2003
Posts: 2,841
Location: Outside NZ: United Kingdom | Quote:
thats a big bill to get off 8O gotta be stoked about that. | |
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9th March 2005, 03:47 PM
| #25 (permalink) | ||
| Team NZH: Admin 11,000rpm (Spoon B16B!!) Join Date: Jan 2002
Posts: 9,823
Location: Westport | Quote:
Anyhow, bout 3 weeks later I get rung up saying "Yo, its all repaired, that will be $2750" - I said no fucking way dude, got my own quotes, two new doors paint matched and fitted was like max $800, you got ripped off, never heard back from him... Its been like 4 years now You can dispute matters like this in court, but that would get expensive by the time you've got a lawyer, for an amount like $500 its probably not worth it. Quote:
__________________ StubbedToe 'A stubbed toe is rarely a serious injury, but the shock of a sharp blow to a sensitive part of the body can really bring tears to your eyes' | ||
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